At Francis Bookstore, we aim to ensure that you are completely satisfied with your purchase. We understand that there may be instances when you need to return an item. To assist you, we have outlined our Return and Refund Policy below.
Return Window
You have a 15-day return window from the date of your purchase to initiate a return. We believe this provides ample time to assess your item and decide if it meets your expectations.
Condition of Returned Items
To be eligible for a return and refund, items must be returned in their original condition. This means the item cannot show signs of use and must include all original packaging and accessories. Items that have been used, altered, or damaged will not be accepted for return.
Shipping Costs
We understand that the need to return an item can be inconvenient, which is why we cover all shipping costs for returns, regardless of the circumstance. We will provide you with a prepaid shipping label to facilitate the return process.
Refund Process
Upon receipt and inspection of your return, we will process your refund. If the return is approved, a refund will be issued to the original method of payment within 5 business days. We will notify you once your refund has been processed.
No Restocking Fee
At Francis Bookstore, we do not charge a restocking fee on any returns. We want to make the return process as straightforward and hassle-free as possible for our customers.
How to Initiate a Return
- Contact Us: To begin the return process, please contact us at (619) 790-7339 or email [email protected]. Provide us with your order number and the reason for the return.
- Prepare the Item: Package the item securely in its original packaging. Include all accessories, manuals, and documentation that came with the product.
- Ship the Item: Attach the prepaid shipping label to the package and drop it off at the designated carrier location.
Exceptions and Exclusions
Please note that certain items may be exempt from our return policy. If an item is not eligible for a return, it will be clearly stated on the product’s listing page.
Questions?
If you have any questions or concerns regarding your order, our Return and Refund Policy, or the return process, please do not hesitate to contact us. Our customer service team is here to assist you.
- Phone: (619) 790-7339
- Email: [email protected]
- Address: Francis Bookstore, 1743 Wazee Street Suite 300, Denver, CO 80202
We appreciate your business and are here to ensure that your experience with Francis Bookstore is positive and satisfying. Thank you for choosing us for your reading needs.